Question 1

How much do commercial cleaning services cost?

Accepted Answer

Cost depends on your building's square footage, layout, cleaning frequency, and the specific services included. [CLIENT TO VERIFY: whether the business wants to publish a starting price range or keep pricing quote-only.] The most accurate way to get a number is a free walkthrough, after which we provide a written, fixed-price quote.

Question 2

What is included in janitorial services?

Accepted Answer

Standard janitorial service typically includes trash removal, restroom cleaning and restocking, vacuuming and mopping of common areas, break room cleaning, and general dusting. Your exact scope is documented in writing before service begins, so there's no ambiguity about what's covered.

Question 3

How often should an office be professionally cleaned?

Accepted Answer

It depends on foot traffic and building type. Most offices are cleaned multiple nights a week or nightly; lower-traffic professional buildings may need less frequent service. We recommend a schedule based on what we see during your walkthrough.

Question 4

Do you provide customized cleaning plans?

Accepted Answer

Yes — every account starts with an on-site walkthrough and a written scope built around your specific building, rather than a generic package.

Question 5

What areas do you serve?

Accepted Answer

We're based in Alameda and serve Alameda, Oakland, Berkeley, Albany, Castro Valley, Emeryville, and Piedmont. See our Service Areas page for details on each community.

Question 6

Do you clean after business hours?

Accepted Answer

Yes, most accounts are cleaned in the evening or overnight so service doesn't disrupt your workday. Daytime service can also be arranged. [CLIENT TO VERIFY: current after-hours access and scheduling policy.]

Question 7

What types of commercial buildings do you clean?

Accepted Answer

Offices, schools, industrial and warehouse facilities, religious buildings, hospitality spaces, retail storefronts, and properties managed on behalf of multiple tenants. See our Industries We Serve page for more detail.

Question 8

Do you provide recurring janitorial service?

Accepted Answer

Yes — recurring janitorial service on a nightly, weekly, or custom schedule is our most requested service and the foundation most of our accounts are built on.

Question 9

What is the difference between janitorial and commercial cleaning?

Accepted Answer

Janitorial service is the routine, recurring upkeep of a building. “Commercial cleaning” is the broader category that also includes specialty services like carpet extraction, floor restoration, window washing, and disinfection — many of which can be bundled with janitorial service under one account.

Question 10

Do you offer floor and carpet maintenance?

Accepted Answer

Yes, including routine hard surface floor cleaning, floor finish removal and reapplication, hardwood floor cleaning, and carpet cleaning and maintenance programs.

Question 11

Are you licensed, bonded, and insured?

Accepted Answer

We're licensed (#25221546) and carry $2M in general liability coverage through Heffernan Insurance Brokers. We are not currently bonded — if bonding is a requirement for your procurement process, let us know during the walkthrough so we can discuss it.

Question 12

Do you offer a satisfaction guarantee?

Accepted Answer

[CLIENT TO VERIFY: specific guarantee or service-recovery policy, if the business offers one, so it can be described accurately rather than left generic.]

Commercial cleaning FAQs

The things buyers actually ask us.

Cleared for procurement before we quote.

Stop chasing your cleaning vendor.